Shipping policy

Shipping Policy 

Thank you for shopping at EdeldoraArt.com. We take great care in ensuring that your self-made art paintings arrive safely and promptly. Please read our shipping policy for details on how we process and deliver your orders.

1. Processing Time

  • Order Processing: All orders are processed within 3–5 business days after payment is confirmed.
  • Custom Orders: Custom or personalized paintings may require additional processing time. Customers will be notified of the estimated completion time.

2. Shipping Methods and Delivery Time

  • Shipping Carriers: We use trusted carriers such as DHL, UPS, and FedEx to ensure safe and timely delivery.
  • Estimated Delivery Times:
    • Domestic shipping: 5–7 business days
    • International shipping: 10–21 business days (may vary depending on the destination)
  • Delays: Delivery times may be extended due to customs clearance, holidays, or unforeseen circumstances. We will keep you updated in such cases.

3. Shipping Costs

  • Shipping costs are calculated at checkout based on the size, weight, and destination of the artwork.
  • Free shipping may be available for orders over a specified amount, as indicated on the website.

4. International Shipping

  • Customs and Duties: International orders may be subject to customs fees, duties, or taxes. These charges are the responsibility of the customer and vary by country.
  • Compliance: It is the customer’s responsibility to ensure that the paintings can be legally imported into the destination country.

5. Order Tracking

  • Once your order is shipped, you will receive a shipping confirmation email with a tracking number and instructions on how to track your package.

6. Shipping Damage

  • We take every precaution to package artwork securely. If your order arrives damaged, please contact us within 48 hours of delivery with photos of the damage. We will work with you to resolve the issue, either by offering a replacement or a refund.

7. Shipping Restrictions

  • We currently ship to [list of countries, if applicable]. If your country is not listed, please contact us for special arrangements.
  • Some artworks may have shipping restrictions based on size, material, or destination regulations.

8. Contact Information

For any shipping-related inquiries, please contact us at:

  • Email: edeldora1@gmail.com

Effective Date: 25.02.2025